Terms and Conditions

The Tongue Hotel Terms and Conditions
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• Prices:
We offer a full range of packages and pricing. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given written confirmation. Rates stated are per room per night including full Scottish breakfast unless otherwise stated. Please see your chosen rate descriptions for inclusions and payment terms. Service is not included. For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (for example rooms service, drinks, or the costs of external telephone calls from your room). Such charges will be payable by you on your departure. In the event that you fail to pay any such incidental charges, it is a condition of your contract with LDH Hotels Limited that you irrevocably authorise The Tongue Hotel to debit your credit or debit card for the amount of any shortfall.

• Reservations and Pre-payment:
A deposit is required on all bookings unless otherwise stated. Payments must be made by credit or debit card to secure your booking. A booking is therefore provisional until confirmed in writing following payment. We respectfully remind our guests that a booking represents a contract between themselves & The Tongue Hotel. In the event of cancellation or curtailment a charge will be incurred. We strongly advise guests to take out travel insurance against unforeseen cancellation including medical issues, vehicle breakdown and adverse weather. The balance of your stay must be settled on departure. Payments accepted include, Cash, Switch, Delta, Visa, Visa Electron, Maestro, Mastercard and American Express. Foreign currency, Solo, Diners and payment by cheque cannot be accepted. We reserve the right to authorise payment on the credit card used to make any reservation for the amount of the first night of the stay, at any time after booking. Failed payments may result in the cancellation of your reservation.

• Special Breaks:
Please note that there may be restricted availability & a change in room rates during bank holiday periods, festive dates and speciality weekends Special breaks and deals do not apply to group bookings (6 or more persons.) Rates are as stated – based upon the terms defined including duration of stay. Any deviation from these terms will result in invalidating the special offer normal rates applied. Only one special offer may be applied to any booking/duration of stay

• Dinner, Bed and Breakfast Rates:
Add dinner for two people and get a FREE £10 WINE VOUCHER! Booking ahead for dinner is always super helpful so to say thank you for reserving your table in advance we will reward you with a £10 wine voucher!
Add dinner for each night of your stay…. and you'll receive a voucher to match!! Offer available prior to day of check in only. Table reservations must be made. £30 dinner allowance, therefore supplements may apply. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner. Bar Drinks/Wine not included in dinner allowance. Voucher expires on departure. Offer based on £5 per person and multiples thereof
Must be 18.

• Conditions of Use (Tongue Hotel Website)
LDH Hotels Limited have made all reasonable efforts to ensure that all information provided through The Tongue Hotel web sites, published on the Internet, is accurate at the time of inclusion. However there may be inadvertent and occasional errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice. Any special offers or price discounts on any Tongue Hotels web sites are subject to availability and cannot be used in conjunction with any other offer or discount. The Tongue Hotel reserves the right to change or cancel special offers and price discounts at any time The Tongue Hotel reserves the right to amend special offers as appropriate.

• Access:
We regret that all rooms at the Tongue Hotel are only accessible via stairs (minimum of 6) Our front of house public rooms and toilet facilities are all wheelchair accessible although some assistance may be necessary; the hotel is accessed by a gravel pathway, this is a Victorian building with architectural quirks, floors are uneven, doors are non standard width and some have thresholds. Our staff are always happy to assist in any way possible. Guests with impaired mobility or other particular requirements are encouraged to contact the hotel in advance so that their specific requirements can be discussed

• Children’s Policy:
The following bed and breakfast pricing applies for children; when sharing a room with an adult using the existing beds available:
0-5 years of age: Free of charge
6-13 years of age: £20 per night
14 years and above: Normal adult rates apply
All children in the party must be included within the booking so that appropriate provisions can be made. Extra fold away beds are subject to availability and are chargeable at £20 per night. Children are not permitted to stay in their own room. Children are permitted in the Hotel bar, restaurant and the Brass Tap public bar. We offer a Children's Menu however we are always happy to prepare something more specific with notice. Cots are available upon request.

• Special Dietary Requirements:
If you have any special requests or dietary requirements please contact us and we will be happy to help - If we can, we will!

• Smoking:
In accordance with the law The Tongue Hotel is a smoke free environment

• Pets:
With the exception of guide, hearing and assistance dogs, we regret that pets are not allowed anywhere within the hotel but are most welcome within the Brass Tap public bar.

• Wireless Internet and Chromecast:
There is free wireless internet access throughout the hotel. Our guest rooms offer free WiFi and a CHROMECAST feature enabling you to play your favourite apps via our smart TV's!

• Car Parking:
Ample free parking available. Parking is at owners risk. The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities

• Bicycle Storage:
Basic, secure, lockable bike storage available The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities

• Check In and Check Out:
Check in is from 3pm on the day, if you are going to arrive after 11pm please contact the hotel before to arrange entry, (Hotel telephone number 01847 611206) Check out is at 11am.

• ROOM ONLY, SPECIAL PROMO CODES and THIRD PARTY AGENT Cancellation Policy:
Prepayment is always required. Once confirmed bookings cannot be modified, are non transferable and non refundable. We strongly advise you to take out holiday insurance

• B&B Cancellation Policy:
The first night stay is payable in advance however If cancelled before 14 days of arrival date a refund will be given on any deposit taken minus £25 cancellation charge. Cancellations made within 14 days prior to arrival will result in 100% charges. Non Arrivals will be charged 100% of your booked stay. Please note ROOM ONLY BOOKINGS and SPECIAL PROMO CODES are payable in advance and are sold on a non refundable basis. We strongly advise you to take out holiday insurance

• Compliments, Complaints or Comments:
Compliments are welcome! Sharing your compliments on review sites and social media are a powerful tool to any business - please feel free to tell others if you think we did a good job!
Constructive criticism is a powerful tool for learning! We are a privately owned hotel, we genuinely aim to please our guests but we are human and we do not always get everything right, if you are unhappy with any aspect of your stay then please talk to us and give us an opportunity to put things right for you!
Our business reputation matters, we therefore politely request that any complaint or comment regarding any aspect of your stay at our hotel is made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then can be notified in writing to Lorraine and David Hook. The Tongue Hotel, Tongue by Lairg Sutherland IV274XD or emailed to info@tonguehotel.co.uk

• Finally! If we can, we will!
Should you require any further assistance in planning your stay; flowers...chocolates...champagne...fishing then please do not hesitate to contact us

 

Group Specific Terms and Conditions
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• Group Reservations Terms:
Group bookings of 6 or more are subject to different terms:
A booking is provisional until confirmed in writing following payment. We respectfully remind our guests that a booking represents a contract between themselves & The Tongue Hotel. In the event of cancellation or curtailment a charge will be incurred. We strongly advise guests to take out travel insurance against unforeseen cancellation including medical issues, vehicle breakdown and adverse weather
Groups of 6 or more require special consideration by the Tongue Hotel Team, in order to manage group bookings you are requested to contact the hotel directly. Dinner reservations must be made in advance. We reserve the right to request a pre order to ensure a smooth service for the group and other diners. If you have a group with some members staying out with the hotel you are strongly advised to make dinner arrangements for the whole group ahead of time. We will endeavour to assist with your group requirements however we are a small country hotel in a tiny village with few options for dining, we have limited seating in our restaurant and bar so forward planning for groups is strongly advised!

Group bookings are taken on a dinner bed and breakfast basis only.
A pre order for dinner is required one week prior to arrival; failure to provide a pre order will result in a £10pp dinner supplement.
There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner

Unfortunately we have no single rooms and do not offer a single supplement rate. Rooms are therefore sold on a per room basis – regardless of occupancy

No more than 3 single occupancy rooms within the party
0-5 years of age : Free of charge
6-13 years of age: £20 per night
14 years and above: Normal adult rates apply

We cannot offer commission or FOC spaces - apologies

Payment arrangements:
Payments must be made by credit or debit card to secure your booking - A booking is therefore provisional until confirmed in writing following payment.
Failed payments may result in the cancellation of your reservation.

Deposits/Reductions/Cancellations:
Please be aware that the hotel will require deposits as follows:
On booking: 10% of final balance is due (non refundable once paid)
28 days prior to arrival: the final balance will be due in full (non-refundable once paid)
Any subsequent cancellations will remain chargeable

4 weeks prior to arrival we request:
Final party numbers must be confirmed
Payment must be made in full (non-refundable)
Remaining allocation must be released
Dinner menu to be sent , pre order to be returned no later than one week prior to arrival
Dinner reservation agreed

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