Terms and Conditions


Prices 
We offer a full range of packages and pricing. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given written confirmation.
Rates stated are per room per night including full Scottish breakfast unless otherwise stated. See your chosen rate descriptions for inclusions and payment terms
Service is not included
For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (for example rooms service, drinks, or the costs of external telephone calls from your room). Such charges will be payable by you on your departure. In the event that you fail to pay any such incidental charges, it is a condition of your contract with LDH Hotels Limited that you irrevocably authorise The Tongue Hotel to debit your credit or debit card for the amount of any shortfall
Reservations and Pre-payment 
One night deposit is required on all bookings
Payments must be made by credit or debit card to secure your booking
A booking is therefore provisional until confirmed in writing following payment
We respectfully remind our guests that a booking represents a contract between themselves & The Tongue Hotel. In the event of cancellation or curtailment a charge will be incurred
We strongly advise guests to take out travel insurance against unforeseen cancellation.
The balance of your stay must be settled on departure. Payments accepted include, cash, Switch, Delta, Visa, Visa Electron, Maestro, Mastercard and American Express
Foreign currency, Solo, Diners and payment by cheque cannot be accepted
We reserve the right to authorise payment on the credit card used to make any reservation for the amount of the first night of the stay, at any time after booking. Failed payments may result in the cancellation of your reservation
Special Breaks 
Please note that there may be restricted availability & a change in room rates during bank holiday periods, festive dates and speciality weekends
Special breaks and deals do not apply to group bookings (6 or more persons)
Rates are as stated – based upon the terms defined including duration of stay. Any deviation from these terms will result in invalidating the special offer normal rates applied
Only one special offer may be applied to any booking/duration of stay
Dinner, Bed and Breakfast Rates 
Our bed and breakfast and dinner inclusive rates incorporate a saving on our standard hotel prices
Dinner Bed and Breakfast rates included a £35 pppn allowance, therefore supplements may apply
There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner
Conditions of Use (Tongue Hotel Website)
LDH Hotels Limited have made all reasonable efforts to ensure that all information provided through The Tongue Hotel web sites, published on the Internet, is accurate at the time of inclusion. However there may be inadvertent and occasional errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice
Any special offers or price discounts on any Tongue Hotels web sites are subject to availability and cannot be used in conjunction with any other offer or discount. The Tongue Hotel reserves the right to change or cancel special offers and price discounts at any time
The Tongue Hotel reserves the right to amend special offers as appropriate
Access
We regret that all rooms at the Tongue Hotel are only accessible via stairs (minimum of 6)
Our front of house public rooms and toilet facilities are all wheel chair accessible
Our staff are always happy to assist in any way possible
Guests with impaired mobility or other particular requirements are encouraged to contact the hotel in advance so that their specific requirements can be discussed
Children’s Policy 
The following bed and breakfast pricing applies for children in a fold away bed
When sharing a room with an adult:
0-5 years of age Free of charge
6-13 years of age £20 per night
14 years and above Normal adult rates apply
Children staying in their own room will be charged 100% of the full adult rate paid by the accompanying adults
Children are permitted in the Hotel bar, restaurant and the Brass Tap public bar.
We have a Children's Menu however Chef is more than happy to prepare something specific with notice
Cots are available upon request
Baby listening devices are available from reception

Special Dietary Requirements 
If you have any special requests or dietary requirements please contact us and we will be happy to help - If we can, we will!
Smoking
In accordance with the law The Tongue Hotel is a smoke free environment
Pets
With the exception of guide, hearing and assistance dogs, we regret that pets are not allowed anywhere within the hotel – but are most welcome within the Brass Tap public bar
Car Parking
Ample free parking available
Parking is at owners risk
The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities
Bicycle Storage
Basic, secure, lockable bike storage available
The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities
Check In and Check Out
Check in from 3pm on the day, if you are going to arrive after 11pm please contact the hotel before to arrange entry, (Hotel telephone number 01847 611206)
Check out 11am
Cancellation Policy
If cancelled before 14 days of arrival date a refund will be given on any deposit taken minus £25 handling charge
Cancellation made within 14 days prior to arrival will result in forfeit of deposit paid (first night payable)
Non Arrivals will be charged 100% of your booked stay
We strongly advise you to take out holiday insurance
Complaints or Comments
We politely request that any complaint or comment regarding any aspect of your stay at our hotel is made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time
Problems which cannot be resolved there and then should be notified in writing to Guest Services, c/o The Tongue Hotel, Tongue by Lairg Sutherland IV274XD.

Prices:
We offer a full range of packages and pricing. Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given written confirmation.
Rates stated are per room per night including full Scottish breakfast unless otherwise stated. See your chosen rate descriptions for inclusions and payment terms
Service is not included
For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (for example rooms service, drinks, or the costs of external telephone calls from your room). Such charges will be payable by you on your departure. In the event that you fail to pay any such incidental charges, it is a condition of your contract with LDH Hotels Limited that you irrevocably authorise The Tongue Hotel to debit your credit or debit card for the amount of any shortfall
Reservations and Pre-payment:
One night deposit is required on all bookings
Payments must be made by credit or debit card to secure your booking
A booking is therefore provisional until confirmed in writing following payment
We respectfully remind our guests that a booking represents a contract between themselves & The Tongue Hotel. In the event of cancellation or curtailment a charge will be incurred
We strongly advise guests to take out travel insurance against unforeseen cancellation.
The balance of your stay must be settled on departure. Payments accepted include, cash, Switch, Delta, Visa, Visa Electron, Maestro, Mastercard and American Express
Foreign currency, Solo, Diners and payment by cheque cannot be accepted
We reserve the right to authorise payment on the credit card used to make any reservation for the amount of the first night of the stay, at any time after booking. Failed payments may result in the cancellation of your reservation
Special Breaks:
Please note that there may be restricted availability & a change in room rates during bank holiday periods, festive dates and speciality weekends
Special breaks and deals do not apply to group bookings (6 or more persons)
Rates are as stated – based upon the terms defined including duration of stay. Any deviation from these terms will result in invalidating the special offer normal rates applied
Only one special offer may be applied to any booking/duration of stay
Dinner, Bed and Breakfast Rates:
Our bed and breakfast and dinner inclusive rates incorporate a saving on our standard hotel prices
Dinner Bed and Breakfast rates included a £35 pppn allowance, therefore supplements may apply
There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner
Conditions of Use (Tongue Hotel Website)
LDH Hotels Limited have made all reasonable efforts to ensure that all information provided through The Tongue Hotel web sites, published on the Internet, is accurate at the time of inclusion. However there may be inadvertent and occasional errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice
Any special offers or price discounts on any Tongue Hotels web sites are subject to availability and cannot be used in conjunction with any other offer or discount. The Tongue Hotel reserves the right to change or cancel special offers and price discounts at any time
The Tongue Hotel reserves the right to amend special offers as appropriate
Access:
We regret that all rooms at the Tongue Hotel are only accessible via stairs (minimum of 6)
Our front of house public rooms and toilet facilities are all wheel chair accessible
Our staff are always happy to assist in any way possible
Guests with impaired mobility or other particular requirements are encouraged to contact the hotel in advance so that their specific requirements can be discussed
Children’s Policy:
The following bed and breakfast pricing applies for children in a fold away bed
When sharing a room with an adult:
0-5 years of age Free of charge
6-13 years of age £20 per night
14 years and above Normal adult rates apply
Children staying in their own room will be charged 100% of the full adult rate paid by the accompanying adults
Children are permitted in the Hotel bar, restaurant and the Brass Tap public bar.
We have a Children's Menu however Chef is more than happy to prepare something specific with notice
Cots are available upon request
Baby listening devices are available from reception

Special Dietary Requirements:
If you have any special requests or dietary requirements please contact us and we will be happy to help - If we can, we will!
Smoking
In accordance with the law The Tongue Hotel is a smoke free environment
Pets:
With the exception of guide, hearing and assistance dogs, we regret that pets are not allowed anywhere within the hotel – but are most welcome within the Brass Tap public bar
Car Parking
Ample free parking available
Parking is at owners risk
The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities
Bicycle Storage
Basic, secure, lockable bike storage available
The Tongue Hotel accepts no liability for loss or damage caused whilst using these facilities
Check In and Check Out
Check in from 3pm on the day, if you are going to arrive after 11pm please contact the hotel before to arrange entry, (Hotel telephone number 01847 611206)
Check out 11am
Cancellation Policy:
If cancelled before 14 days of arrival date a refund will be given on any deposit taken minus £25 handling charge
Cancellation made within 14 days prior to arrival will result in forfeit of deposit paid (first night payable)
Non Arrivals will be charged 100% of your booked stay
We strongly advise you to take out holiday insurance
Complaints or Comments
We politely request that any complaint or comment regarding any aspect of your stay at our hotel is made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time
Problems which cannot be resolved there and then should be notified in writing to Guest Services, c/o The Tongue Hotel, Tongue by Lairg Sutherland IV274XD.
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